Frequently Asked Questions

Frequently Asked Questions

FAQs

  • Free delivery with $30.00 purchase
  • Place your order by 12pm (Monday - Friday) and receive your order within 3 working days excluding weekends and public holidays
  • Smartpac charges are as below:
  1. SmartPac (Up to 3kg) - $4.70
  2. SmartPac Lite (Up to 1kg) - $3.80
  3. SmartPac Mini (Up to 600g) - S$3.20

If you change your mind about your purchase, we have a 3-day exchange policy upon receipt of order, subject to the following terms and conditions:

- Item must be in its original purchase condition
- Packaging must be unopened, unused, unmarked and not defaced in any manner.
- Items purchased as part of a set or a multi-item pack must be returned as a whole set.
- This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable.

- Shipping cost associated with the return of the product will not be covere
d by Suzanni Beaute

If all the requirements mentioned are met, contact Customer Service at sales@suzannibeaute.com.sg with your order number and the item you wish to return and exchange.

Please check the terms and conditions of the voucher regarding redemption eligibility (expiry date, exclusions, etc) and to see if it's applicable to the items in cart. 

If all above criteria has been checked and coupon/voucher is still not applicable, kindly email us at sales@suzannibeaute.com.sg

You may use Paypal currently to make your payment for purchases made in our website

If you are not available to receive your order, you may contact our courier partner to arrange re-delivery at a suitable time. However, additional charges may apply for re-delivery and Suzanni Beaute will not be handling the charges.

In the event of multiple unsuccessful deliveries, your package will be returned to our warehouse in Singapore. Please contact us at sales@suzannibeaute.com.sg for further assistance.

Self collections are available on Monday - Friday from 9am to 5pm at our office. However, self collection have to be informed upon placing the order. You may contact us at sales@suzannibeaute.com.sg
 
Our office is located at 2 Jurong East Street 21, #04-72, IMM Building, Singapore 609601

Kindly note that we are not open on weekends, public holidays and to avoid lunch hours from 12pm to 2pm.