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What is the return and exchange policy?

For incorrect or defective items shipped, we have a 7-day return policy upon receipt of the order, subject to the following terms and conditions:

  • Item must be in its original purchase condition. All packaging must be unopened, unused, unmarked and not defaced in any manner.
  • Items purchased as part of a set or multi-item pack have to be returned as a whole set.
  • If you have suffered from an allergic reaction, please send us a detailed description of what occurred along with pictures. Suzanni Beaute will communicate this immediately to the brand to help find an appropriate solution. Please note, in certain instances, a medical certificate may be requested.
  • We do not accept returns if you changed your mind about a product.

 

How do I return an item?

Please email us at sales@suzannibeaute.com.sg with your order number and information on the affected item. We will arrange a timing for you to come down to our warehous/office to do a one to one exchange.

 

Can I get a full refund instead of an exchange of a new product?

Full refunds are only offered in exceptional circumstances.

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